September 2013 - To honor employees’ participation in the Quality Improvement Process over the past year, all of Marmon/Keystone’s 30 locations across the United States each gathered for an afternoon of recreational outings, team building and prize giveaways on Friday, September 13.
Marmon Distribution Services president Norman E. Gottschalk Jr. initiated the Quality Improvement Process in 1990 with a capital investment of $1.5 million. Each employee receives Quality training upon hire, and then serves on one of Marmon/Keystone’s 75 Quality Teams. The teams work together throughout the year to identify and complete projects that improve efficiency and safety, leading to better service for our customers.
As a direct result of the Quality Teams’ efforts to perfect processes and procedures, the company's Quality Goals continue to improve. The most recent company-wide statistics show on-time deliveries at 99.47%, returned merchandise at 0.11% and a safety average of 518 points, surpassing a goal of 420 points.
Over the past year, more than $150,000 has been awarded to employees for their Quality Improvement efforts. A total of 405 Quality Improvement Projects were completed.