Banner
Waterjet
Monday | 09 February, 2009 | 3:19 am

Providing the (Jet) edge

By Andy Barks

February 2009 - As a leading name in the waterjet industry, Jet Edge, St. Michael, Minn., could make its share of sales without incorporating marketing ploys or going out of its way to accommodate clients.

However, thanks to a relatively new partnership with SigmaTek Systems LLC, Cincinnati, the appeal of many Jet Edge products now lies in their simplicity. By supplying waterjet customers with the SigmaNest Companion CAD/CAM nesting software, the company allows the operator automatic nesting of partsÑin a short time frame with minimal training.

Ideal customer support
According to Jason Stevens, project engineer at Reuel Inc., Goldsboro, N.C., the process has been broken down quite well. Reuel had never made a Jet Edge purchase, but shortly after buying an ultra-high-pressure mid-rail gantry system, Stevens facilitated the training of five employees and was put at ease by the system's intuitiveness.

"The vertical integration makes it much easier," says Stevens. "From the time we made the purchase, the training covered everything we needed to know, and any hiccups we might run into were covered."

Additionally, a "one-call for service" policy allows Reuel and other clients to avoid dealing with different representatives for separate services. Having extensively researched a variety of waterjet systems before deciding on the purchase, Stevens admits that sort of accommodation factored into his choice.

Initially, the purpose for the purchase was to save costs allotted to outsourcing. Before making the deal with Jet Edge, Reuel had been cutting materials, such as fiberglass, elsewhere. Now, the company plans to use its latest acquisition for steel, polycarbonate and copper, as well.

Overall enhancement
"[The waterjet] is almost self-maintained," says Stevens, who oversees an 111,000-square-foot manufacturing facility that also features vertical milling centers, wire EDM machines, CNC lathes, a variety of punches and press brakes, and about a dozen hydraulic molding presses.

"It can pretty much be left unattended, which allows us to run a more efficient operation overall," he says. "We haven't had any sort of glitches yet, and we're covered if we do. I don't think maintenance will be a problem."

Jet-Edge's 24-hour service may seem like a minor detail, but, according to Stevens, it's something of a rarity. Many other suppliers offer some variation of 8-to-5, over-the-phone customer service.

The new equipment has only been at Reuel a short time, but the company's capabilities have already expanded significantly. With its new machine, Reuel is now cutting complex parts from almost any material, and thanks to the support and foundation laid by Jet Edge, it's devising unique, customized methods to do so. MM

Current Issue

MM-Cover-10-14-current

October 2014

ON THE COVER: 
Gearing up for 2015
Tackling foreign policies, regulations, trade balances and capital plans, here are forecasts for virtually everything.

MM-Digital-button-current1

Subscribe: PRINT/DIGITAL MAGAZINE - eNEWSLETTERS

Midwest-MM-home-ad-5

Advertisement

Modern Metals on Twitter

White Papers

More White Papers >
Banner

Industry Partners

Alloy Bar Products

Custom Rubber Products

Metals Distribution

Service Centers

Sierra Alloys Royal Rubber Co. ThyssenKruppnMaterials NA Heidtman Steel Products

Aluminum

Cutting Software

Perforated & Expanded Metal

North American Steel Alliance
Channel Alloys SigmaTEK Systems McNichols Co. Reliance Steel & Aluminum Company

Bar

Cutting Systems

Plasma Technology

Thickness Gauges

Gerdau Messer Cutting Systems, Inc. ESAB Welding & Cutting Products Compusource Corporation

Bevelers

Drilling

Plate

Enmark Systems, Inc.
Steelmax Hougen Manufacturing, Inc. Allor Manufacturing Inc.

Stainless Steel

CNC Cutting (Plasma, Waterjet, Laser, Router)

Financial Services

Artco Group Stainless Sales Corp.
Multicam Inc. BMO Harris Bank Churchill Steel Plate Ltd Straub Metal International

Coated Coil

GE Capital Finance Ranger Steel

Stainless, Nickel, Aluminum, Pipe, Tube & Bar

American Nickeloid Metals

Investment Banking

Precision Grinding

Prudential Stainless & Alloys, L.P.
Centria Coating Services Brown Gibbons Lang & Company Joco Precision Grinding

Steel

Metal Coaters

Laser Technology

Profiling Software

ArcelorMittal

Coil Processing

AltaMAR, Inc. FastCam Pty Ltd. Central Steel Service, Inc.
Bradbury Group Amada America, Inc.

Rolled and Extruded Aluminum Products

Parker Steel Co.
Braner USA LVD Strippit Aleris Rolled Products SSAB
Burghardt + Schmidt GmbH Mitsubishi Laser-MC Machinery Systems, Inc.

Sawing Technology

Summit Steel Corporation
Butech Bliss

Machining Centers

Behringer Saws, Inc.

Steel Fabrication

Formtek-Maine Handtmann CNC Cosen International, Inc. Voortman Corporation
Herr-Voss Stamco

Material Handling

Cut Technologies Metal

Titanium

IMS Systems, Inc. Canrack Metal Center Systems DoALL Sawing Products TSI Titanium
Leveltek Samuel Strapping Systems HE&M Saw

Tooling

Machine Concepts Steel Storage Systems Inc. Kasto Carlson Tool & Manufacturing Corp.
Red Bud Industries The Caldwell Group, Inc. Metlsaw Systems

Tube & Pipe

Tishken

Metal Alloy Analysis & Verification

Sawblade.com Independence Tube Corp.

Copper & Brass

Thermo Scientific Niton Analyzers Scotchman Industries, Inc. National Tube Supply Company
Christy Metals Inc.

Metal Finishing & Deburring

Wikus Saw Technology Specialty Pipe & Tube
Farmer's Copper Supermax Tools

 

Turnkey Finishing System

 

 

 

Intellifinishing

 

 

 

Waterjet

 

 

 

TECHNI Waterjet

TrendPublishing

twitter facebook linkedin rss

 

MM-10-14-brandingcovers