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HGG dedicates Houston service and support center

April 14, 2022 - On April 7 HGG Profiling Equipment formally dedicated its new 6,500 square-foot center in Houston, Texas, to better service and support the company’s growing list of customers and profile-cutting machine installations in North and South America. Along with providing service and support, HGG’s new center is a centralized hub to rapidly deploy technical field service and engineering support.

HGG’s new center employs a customer service manager, administrative and inside sales personnel, telephone service support engineers, field service engineers and technicians, and a warehouse and shipping clerk. Along with maintaining an onsite staff with service and support capabilities, HGG is using the new facility to warehouse spare machine parts and plasma consumables for quick customer turnaround. HGG is also using the center as a training center for customers and HGG personnel. Demo machinery highlights HGG’s most recent profile-cutting technology while incorporating HGG’s latest software. Some light machine assembly is planned for the center over time.

For the Open House, HGG demonstrated its ProCutter 900RB, specially designed to handle and then cut complex profiles from tube and pipe up to 36 inches in diameter and 42 feet long. The HGG PC 900RB integrates a totally automated material handling system with infeed conveyor, three-jaw chuck cutting head, and 2-point fume extraction system. It is available with oxy-fuel, plasma, marking and CAM interfaces. ProCutter 900RB reduces grinding, fitting, and welding time; as well as related costs after pipe profiles are cut. Along with customers and HGG representatives from around the globe, the day was hosted by Wiebe Wiersma, HGG’s Global Commercial Manager, and Gerrit Teunissen, HGG’s General Manager for the America’s.

HGG, headquartered in the Netherlands, is a leading supplier of pipe cutting machines, robotic profile cutting lines and associated cutting equipment solutions. HGG maintains subsidiaries in the Philippines, China, India, the Middle East, and in the United States. HGG serves an array of industry customers in Steel Construction, Piping Process Industries, Offshore/Onshore, Crane Building, Ship Building and others.

For more information about HGG Profiling Equipment and HGG’s new customer support and service center in Houston, Texas, contact Gerrit Teunissen at HGG Profiling Equipment/ 7950 Breen Drive, Houston, TX 77064/ Tel: 1-833-444-4872/ Email: gt@hgg-usa.com

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